Re: I'm SO angry right now.

by **Azulfire** on Thu Aug 13, 2009 1:17 pm

jeese thats messed up, ive seen a shope order too many round here once they wanted to get 25 and 150 showed up Sad

what the owner iof the small place did was float the indivdual cups in heated tanks, yea they were astuck in a small cup but they were warm and not able to rip each other apart.

by **CeeJayy** on Thu Aug 13, 2009 5:06 pm

Dear Christopher

Thank you for your email of which all points are noted, I shall enquire of everybody involved at this branch and send you a reply on allpoints as soon as I have all the facts available to me, this should take a 2 or 3 days

Best Regards

Barry Ash

that is the reply I have had back from head office Smile

at least something is getting done!!

by **tropical girl** on Thu Aug 13, 2009 5:14 pm

well done ceejayy,
sorry ive only just read this
and my blood is boiling,but would just like to say to you,
thank you for taking the time to write the letter
once again thank you and well done thumbup

by **pippoodle** on Thu Aug 13, 2009 5:36 pm

CeeJayy wrote:Dear Christopher

Thank you for your email of which all points are noted, I shall enquire of everybody involved at this branch and send you a reply on allpoints as soon as I have all the facts available to me, this should take a 2 or 3 days

Best Regards

Barry Ash

that is the reply I have had back from head office at least something is getting done!!

Lets hope they do reply hun cos that was disgusting - make sure you contact them again in 3 days if you dont have a reply hun - we're all behind you here

once again well done for pointing this out and being so proactive

by **CeeJayy** on Thu Aug 20, 2009 9:08 pm

We have now concluded the matter that was your concern, this was an unfortunate occurrence which at the time the acting manager was unable to resolve in an instant, which I believe he tried unsuccessfully to communicate to you on the day of your visit. (YES, HE DID UNSUCCESFULLY COMMUNICATE TO ME - HE WAS SPEECHLESS !)

It appears that the aquarium received a large consignment of fish the previous evening to your visit which had come direct from Heathrow, as had our other branches, for some unknown reason our Far East supplier have decided to double pack bettas in bags and increased the volume for what we class as 1/6th of a box from 60 to 180 fish which made to accommodate them very difficult, as our other branches experienced the same overload we were unable to move fish between branches, the problem was solved later in the day when we gave a large number of the bettas to a local breeder to enhance his brood stock.

We have spoken at length to our suppliers, a copy of he last couple of emails are attached for your notice,

I hope this settles your concern and I am reliably informed that there was a 100% survival rate on these fish

Regards

Barry Ash

Hi Jasmine

I have spoken to Barry about your last e-mail and he is still not happy with the situation. We have again checked your order list and it clearly shows that a box of mail bettas would be 300 fish, we therefore assumed that 1/6 would be 50 fish (300 divided by 6). As to your suggestion of putting them in cups, this would be adequate for the needs of the fish but would again have attracted complaints from the public and attention from the licensing authority. Barry would still like some sort of explanation as to why the fish were packed 2 in a bag, was this a mistake? and can you assure us this isn't going to happen again?

Best regards, James

Hi James

Thank you for your email.

Since we changed to the big box packing, we have been packing betta with 2 in a bag as this will save you alot on freight, hence giving you a more competitive landed price. This new improved technique of ours is warmly welcome by all our other clients as they can save on freight cost hence we also packed them in the same way for you so you could also enjoy the freight savings, not knowing that you would have problem with your authority.

We will take note not to pack in this new manner for your future orders and we sincerely apologise for all inconveniences caused to you and Mr Barry.

Best regards.

Jasmine

I still want to know why 2 bettas are being packed into one bag, and at least the licencing authority are still investigating!

by **Vandraco aka Bronzecat** on Thu Aug 20, 2009 9:27 pm

The reason for packing 2 in a bag is typical of farms trying to decrease expenditure and increase income!!

by **Wilsonnw8** on Thu Aug 20, 2009 10:16 pm

God well done you! as everyone says we are all behind you and this is disgusting but with your pics and research, who knows! You should be proud of yourself for taking it this far and I hope your mum is proud too! Animal rights lawyer in the making!

by **incognito** on Thu Aug 20, 2009 10:28 pm

Even sending two females in one bag is asking for trouble.

Go ceejay for kicking up about it!

Hopefully conditions like these will never happen again with chain of stores that you've kicked up with

by **CeeJayy** on Thu Aug 20, 2009 10:38 pm

I'm quite happy that they have mentioned to their breeders that the local authority are on their backs, seeing as i kicked up a fuss to the lisencing officer!

Pet shops beware, i'll be there!

- And, if i don't like what i see, expect complaints!

by **Netty** on Fri Aug 21, 2009 4:52 pm

Well done CJ.....you should be very proud of yourself hun thumbup

by **c_a_n_v_a_s** on Tue Sep 22, 2009 12:23 pm

That's terrible I hate it when they do things like that. [You must be registered and logged in to see this image.] [You must be registered and logged in to see this image.] [You must be registered and logged in to see this image.]